Question 1

Why does this product only show “Get an express quote”?

Accepted Answer

This item is bespoke and highly customizable, so pricing depends on your exact requirements. For these products, you won’t see full online configuration. Just click “Get an express quote” to tell us what you need, and we’ll create a custom quote and timeline for you.

Question 2

Is there a minimum order quantity?

Accepted Answer

Minimum order quantities can vary by product and level of customization. Any minimums or quantity price breaks will be communicated to you right after you explain your project needs.

Question 3

How can I customize this product with my logo or branding?

Accepted Answer

Because this product is bespoke, it can be highly customized to your needs. If there are any limitations due to materials or number of colors, our team will advise you and work out the best option to achieve the impact you’re looking for.

Question 4

What kind of artwork files can I upload? What if my logo isn’t print-ready?

Accepted Answer

You can upload your logo or artwork in the most common file formats. If there’s any issue with your file (quality, resolution, etc.), our team will let you know and advise what’s needed for the best results.

If you don’t have print-ready artwork, that’s okay—upload what you have or explain your idea in your quote request. We’ll review it and help you move forward.

Question 5

Will I see how my logo looks before you produce my order?

Accepted Answer

Yes. We always provide a pre-production digital visual (proof) so you can see how your item will look with your branding, including placement and approximate size. We only move into production after you’ve approved this visual.

Question 6

Can I get a physical pre-production sample?

Accepted Answer

Yes, physical pre-production samples can be ordered on request for many products. This lets you see the item and your branding in real life before a full run.

If you would like a physical sample, mention it in your “Get an express quote” request or when speaking with our team, and we’ll come back to you with options and next steps.

Please keep in mind that a physical sample comes at an additional cost, as we need to set up the machinery to produce a single sample. If you decide to move forward with the order, the setup cost will be deducted from your final invoice.

Question 7

Can I request changes after seeing the digital proof?

Accepted Answer

Yes. The proof stage is specifically for review and adjustment. You can request changes to your:

- Logo size
- Logo placement
- Text or details
- Decoration color(s), where available

We’ll update the digital visual and only proceed once you’re happy with the final version.

Question 8

How is shipping cost calculated when I provide my ZIP code?

Accepted Answer

After we have your product details (quantity, options, etc.) and your ZIP code, our system calculates the cheapest available delivery method for your location.

During checkout, you’ll see additional delivery options with estimated shipping times, so you can choose the option that best fits your requirements. This shipping time is in addition to the production time.

Question 9

What’s the difference between production time and shipping time?

Accepted Answer

Production time is how long it takes us to prepare, decorate, and pack your order after you approve the digital visual. Many of our products have a typical production time of around 3 to 5 business days, and some offer rush options where your product can be ready to ship within one business day.

Shipping time is how long the carrier takes to deliver your order once it has left our facility.

Your total time to receive the order is approximately:

Production time + shipping time

Custom Circle Bar Mats

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FAQs

Ordering & Quotes

Why does this product only show “Get an express quote”?

Is there a minimum order quantity?

Customization & Artwork